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Popular FAQs
US SHIPPING OPTIONS
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| USA Standard Shipping | Up to 9 Business Days (Monday – Saturday) | $7.99 |
| USA Express Shipping | Up to 4 Business Days | $14.99 |
CA SHIPPING OPTIONS
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| CA Standard Shipping | Up to 10 Business Days | CAD 30.00 |
| CA Express Shipping | Up to 4 Business Days | CAD 40.00 |
WHAT IS YOUR RETURNS POLICY?
- Items must be returned within 28 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Shoes must be tried on indoors.
- Items must have all tags attached.
- We offer £1.99 returns for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThinges.
CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL?
Please keep your orders separate, as returning more than one order in a parcel may delay your refund.
HOW DO I RETURN AN ITEM FROM USA OR CANADA?
RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE!
Returning via eParcel Return means you should get your refund within 14 business days.
Need to return? Just follow the process below:
1. Head to our returns portal
2. Follow the simple instructions on-site – you’ll only need your order number and email address.
3. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Remember to include a copy of your shipping note.
4. The eParcel Return service costs $7. This payment can be made with either a credit card or PayPal.
5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off – its that easy! Make sure you get proof of postage and keep it safe.
6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days.
Ready to return? Click here to start.
If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued.
USA label can be found here
Please note, PLT does not cover the cost of returns from US/Canada.
DO YOU HAVE A SIZE GUIDE
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.